Terms and Conditions of the online store odplyw.pl
These Terms and Conditions are effective as of 30.06.2026.
Table of Contents:
1. General provisions
2. Products and prices
3. Conclusion of the agreement
4. Delivery
5. Warranty
6. Right of withdrawal from the agreement
7. Complaints
8. Personal data protection
9. Final provisions
§1 General provisions
1. In these Terms and Conditions, the following terms are used:
– Seller, i.e. odplyw.pl Sponcom Marek Krzesak, conducting business activity under the name Sponcom Marek Krzesak, ul. Rakowska 10/47, 02-237 Warsaw, Poland, Tax ID (NIP): 574-191-19-09, Statistical Number (REGON): 240845964, email: info@odplyw.pl, contact number: 790556585
– Customer, i.e. an adult natural person, legal person, or organizational unit without legal personality.
2. These Terms and Conditions set out the rules for using the online store available at www.odplyw.pl (hereinafter referred to as: the Seller) as well as the rules for concluding and performing sales agreements between the Seller and the Customer.
3. These Terms and Conditions form part of the agreement for the sale of products in the store, describe the rules for making a purchase, and set out the rights of the Seller and the Customer.
4. Prior to placing an order, the Customer has the right to negotiate any provisions of the agreement with the Seller, including provisions amending the Terms and Conditions below. Such negotiations should be conducted in writing and addressed to the Seller's email address. If the Customer waives the possibility of concluding the agreement through individual negotiations, these Terms and Conditions and the relevant legal provisions shall apply.
§2 Products and prices
1. The online store offers floor drains, linear drainage systems, linear drains, installation accessories, and other drainage system components.
2. The prices given in the Store are gross prices and are expressed in Polish złoty. The prices do not include delivery costs.
3. All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.
4. Proof of purchase is attached to each purchased product. If the Buyer wishes to receive an invoice, they should indicate this when placing the order, providing the data required to issue the invoice.
5. The Seller reserves the right, at any time, to change product prices, introduce new products, conduct and cancel promotional campaigns, or introduce changes to them.
§3 Conclusion of the agreement
1. The agreement is concluded at the moment the Customer places an order in the online store www.odplyw.pl. Orders paid for upon delivery (cash on delivery) are processed immediately, while orders paid by bank transfer or via an electronic payment system are processed after the Customer's payment has been credited to the Seller's account.
2. After placing an order, the Seller sends confirmation of its receipt to the email address indicated by the Customer.
3. The purchased goods, together with the sales document selected by the Customer (invoice/receipt/bill), are shipped via the carrier chosen by the Customer to the address provided by the Customer in the order form.
4. All goods, their photographs, and descriptions are the property of the Seller, are brand new, free from physical and legal defects, and have been legally introduced onto the market of the Republic of Poland.
5. The agreement concluded between the Buyer and the Seller regarding the purchase of a given product in the online store www.odplyw.pl is a fixed-term agreement and remains in effect for the duration of the order fulfillment.
6. The Seller shall be liable for a period of two years from the date of delivery in the event that the sold product has a physical or legal defect, in accordance with the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and other generally applicable legal provisions, subject to §3(8) of these Terms and Conditions.
7. In the event of a physical or legal defect in the product, a written notice specifying the non-conformity and the expected method of fulfilling the obligation should be sent to the Seller's address.
§4 Delivery
1. Ordered products are delivered via a courier company to the address indicated by the Customer.
2. Delivery costs are shown when placing the order. Orders over PLN 1,000 are delivered free of charge, i.e. without adding delivery costs to the order.
3. The order fulfillment period is 2 business days from the moment the order is confirmed by the Seller. The Seller has the right to extend this period and undertakes to inform the Customer thereof via email.
4. The fulfillment period for "made-to-order" items is determined individually and communicated to the Customer by the Customer Service Department of the online store www.odplyw.pl.
§5 Warranty
1. We provide a warranty for all products purchased in our online store in accordance with applicable legal provisions.
2. Detailed warranty terms, including the warranty period, are specified in the warranty card attached to the product or in the manufacturer's documentation.
3. The warranty covers manufacturing defects arising from causes independent of the user.
4. The manufacturer Kesmet provides a 5-year warranty on its products.
5. To make use of the warranty, the defect must be reported within the warranty period, with the product delivered together with proof of purchase and the warranty card (if attached).
6. Defects may be reported electronically to info@odplyw.pl.
7. The warranty does not cover damage resulting from:
a) improper use of the product, inconsistent with the operating instructions;
b) mechanical damage;
c) interference by unauthorized persons;
d) wear of consumable parts;
e) the action of external forces.
§6 Right of withdrawal from the agreement
1. The Customer has the right to withdraw from the agreement and return the goods within 14 days of receiving the order, without giving any reason.
2. If the goods offered by the Seller are covered by a manufacturer's, importer's, or seller's warranty, the content of the warranty, its terms, and the method of its fulfillment are each time specified in the warranty document issued by the guarantor and attached to the proof of purchase.
3. The warranty for the sold product does not exclude, limit, or suspend the buyer's rights arising from statutory warranty (rękojmia) for defects in the product.
4. In the case of the sale of goods between businesses (B2B transactions), the Seller's liability under statutory warranty (rękojmia) for physical and legal defects is excluded.
5. A declaration of withdrawal from the agreement should be sent electronically to the email address: info@odplyw.pl.
6. The Customer is obliged to bear the direct costs of returning the item.
7. The complete goods should be returned promptly, but no later than within 14 days from the date on which the declaration of withdrawal from the agreement was submitted, unless the Seller has proposed otherwise. In the case of withdrawal from the sale agreement for goods purchased as part of a set with other goods, the entire set is subject to return.
8. After receiving the returned goods, the Seller shall, no later than within 14 days from the date of receiving the Customer's declaration of withdrawal from the agreement, refund all payments made by the Customer to the bank account indicated by the Customer.
9. The right of withdrawal from the agreement does not apply to the Customer in respect of the following agreements:
a) for the provision of services, if the Seller has fully performed the service with the express consent of the Customer, who was informed before the commencement of performance that they would lose the right of withdrawal after the service has been fully performed by the entrepreneur;
b) where the subject matter is a non-prefabricated item, manufactured "to order" according to the Customer's specifications or intended to meet their individualized needs.
10. Return rules and instructions are available on the website www.odplyw.pl in the RETURNS section.
§7 Product complaints
1. Every Buyer has the right to file a complaint regarding the goods. Proof of purchase constitutes the basis for the complaint.
2. The Buyer is obliged to report the complaint via email, sent to: info@odplyw.pl.
3. The Customer shall deliver the goods subject to complaint to the Seller's registered office. The shipment should be dispatched in a manner ensuring the safety and protection of the goods being shipped. Proof of purchase must be attached to the goods subject to complaint.
4. A Customer who is an entrepreneur is obliged to report a complaint to the Seller promptly, no later than within 7 days from the date of receipt of the goods. Complaints from entrepreneurs will only be considered if they concern goods in full mill lengths; complaints regarding cut goods will not be considered by the Seller.
5. Complaints are processed within no more than 14 days from the date the goods are delivered to the Seller's registered office.
6. If the goods offered by the Seller are covered by a manufacturer's, importer's, or seller's warranty, the content of the warranty, its terms, and the method of its fulfillment are each time specified in the warranty document issued by the guarantor and attached to the proof of purchase.
7. The warranty for the sold product does not exclude, limit, or suspend the buyer's rights arising from statutory warranty (rękojmia) for defects in the product.
8. In the case of the sale of goods between businesses (B2B transactions), the Seller's liability under statutory warranty (rękojmia) for physical and legal defects is excluded.
§8 Personal data protection
1. The Administrator of personal data is the Seller, whose identification and contact details are specified in §1.
2. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR) and other generally applicable provisions.
3. Data obtained by the Administrator during the order placement and conclusion of the sales agreement is processed in connection with (purposes of processing):
a) the necessity to perform agreements concluded by you with the Administrator, as well as actions taken prior to the conclusion of the aforementioned agreements at your request (Article 6(1)(b) GDPR);
b) the necessity to fulfill a legal obligation incumbent upon the Administrator (Article 6(1)(c) GDPR).
4. The Customer's personal data may be processed in connection with the Administrator's legitimate interest in securing and pursuing claims (Article 6(1)(f) GDPR).
5. The provision of personal data is voluntary; however, it is required to place an order, conclude a sales agreement, and properly perform it.
6. The Buyer may consent to the transfer of their personal data to the ceneo.pl service (Ceneo.pl Sp. z o.o. with its registered office in Poznań (60-166), ul. Grunwaldzka 182, KRS: 0000493884), in order to enable the expression of an opinion on the Store's operation and the quality of service.
7. Depending on the chosen delivery method and payment method for the order, the Buyer's personal data may be transferred to: the carrier or intermediary chosen by the Buyer who handles shipments on the Administrator's behalf for the purpose of delivery, the entity handling electronic payments or card payments, entities providing hosting services and IT entities maintaining the online store, as well as an entity providing the Administrator with services in the form of sending SMS messages regarding order status.
8. Personal data is stored for the period necessary to:
a) secure or pursue any claims arising from the agreement, (2) provide after-sales customer service (handling complaints);
b) comply with a legal obligation imposed on the Administrator (arising, for example, from accounting and tax regulations). Personal data processed for marketing purposes and other purposes not listed above will be processed until the previously given consent for their processing for that purpose is withdrawn, or until an objection is raised.
9. If the Administrator intends to further process personal data for a purpose other than that for which the personal data was collected, the Administrator will, prior to such further processing, inform you of that other purpose and provide all other relevant information.
10. The Buyer has the right to request from the Administrator of personal data access to their personal data, its rectification, erasure, or restriction of processing, the right to object to its processing, as well as the right to data portability. The Buyer also has the right to lodge a complaint with the supervisory authority.
§9 Final provisions
1. Placing an order in the online store requires acceptance of the provisions of these Terms and Conditions.
2. These Terms and Conditions constitute an integral part of the sales agreement.
3. In matters related to order fulfillment, the Buyer may contact the Seller via email at: info@odplyw.pl, or by phone at: +48 790 556 585.
4. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and other relevant provisions of Polish law shall apply.
5. All trademarks and names published on the website are used solely for identification purposes and may be registered trademarks of their rightful owners.
6. The Seller reserves the right to amend these Terms and Conditions. Amendments come into force after 14 days from their publication. Orders placed before the amendment comes into force shall be governed by the provisions of the previous Terms and Conditions.