1. For the sake of our customers, we have created a department to ensure proper customer service by our employees. The department is created by the company's management together with the heads of departments - the Sales Department and the Technical Department.
2. A consumer who has concluded a distance contract, ie without the simultaneous presence of both parties, using means of distance communication, may - within 14 days from the date of delivery of the item - withdraw from the contract without giving a reason by submitting a declaration of withdrawal from the contract. To meet this deadline, it is enough to send a statement before its expiry.
3. In the event of withdrawal from the contract, the contract is considered void and the consumer is released from any obligations. What the parties have testified is returned unchanged, unless the change was necessary within the ordinary management.
4. If the Consumer exercises the right to withdraw from the contract, the parties are obliged to return mutual benefits, i.e. the purchased goods and the sum paid by the Consumer, immediately, not later than within 14 days.
5.The right to withdraw from a distance contract is not entitled to the Consumer in the case of services with the properties specified by the Consumer in the order placed by him or closely related to his person.
6. If the entrepreneur cannot perform the service due to the fact that the subject of the service is not available immediately, but not later than within 30 days from the date of the contract, he will notify the Consumer and return the entire amount received from him.
7. If the entrepreneur cannot perform the obligation due to even a temporary inability to perform the service with the properties ordered by the Consumer, the entrepreneur may release himself from the obligation by performing a substitute service of the same quality and purpose and for the same price. At the same time, the consumer will be informed in writing about his right not to accept the service and withdraw from the contract. The Consumer's withdrawal from the contract takes place on the terms set out in point 14 of these Regulations. The return of the items is at the expense of the entrepreneur.
8.If the goods are found to be defective or the party to the contract is a Consumer, the consumer goods are not in conformity with the contract, the Buyer may submit a complaint: - by mail to the following address: Sponcom Marek Krzesak, ul. Rakowska 10/47 02-237 Warsaw - by e-mail: info@odplyw.pl - by phone: 790 556 585
9. The consumer has the right to lodge a complaint within 2 (two) years from the date of delivery of the subject of the order to him, provided that he notifies the entrepreneur about the non-compliance within two months from the date on which he found the delivered goods to be inconsistent with the contract.
10. The Entrepreneur within 14 (fourteen) days will respond to the Buyer's complaint and notify him of the further procedure.
11. The claimed goods should be delivered to the following address: Sponcom Marek Krzesak ul. Rakowska 10/47 02-237 Warsaw. The costs incurred by the Buyer in connection with the complaint are borne by the entrepreneur who is obliged to return them.
12. If the buyer has been granted a guarantee for the goods, the entrepreneur issues the guarantee document to the buyer together with the purchased goods. The guarantee document contains basic data necessary to pursue claims under the guarantee, including in particular the name and address of the guarantor or his representative in the Republic of Poland, the duration and territorial scope of the guarantee protection. The warranty for the goods sold does not exclude, limit or suspend the Buyer's rights resulting from the non-compliance of the goods with the contract.
Goods not in accordance with the contract
1. The Store's liability for defects or non-compliance with the contract of the purchased product results from the following legal provisions:
a) the Act of 27 July 2002 on specific terms of consumer sale and amending the Civil Code (Journal of Laws No. 141, item 1176 if the purchase was made by a natural person for purposes unrelated to business or professional activity, or
b) the Civil Code in all other cases