Returns and Complaints
Returns
You may return products purchased from us within 14 days of receiving the package.
Please remember that the returned product must be in its original packaging.
To report a return or complaint, please contact our customer service department at info@odplyw.pl or by phone at +48 790 556 585. In your request, please provide the following information:
– First and last name
– Order number
– Reason for return/complaint
– Proof of purchase (receipt, invoice)
What happens after submitting a return or complaint?
Once we receive your request, we will promptly review the situation and respond within a maximum of 14 business days.
Refunds will be made to the bank account from which the order was paid, or (in the case of cash-on-delivery payments) to the account number indicated by the Customer. If the order was paid via instant transfer, the refund will be made using the same method. In the case of a partial order return, shipping costs will not be refunded. The cost of returning the goods to the Store is borne by the Customer. If the order was paid for but not collected, we will refund the order value minus the cost of return shipping.
You may also send your return to the address below.
Return address:
odplyw.pl
Sponcom Marek Krzesak
ul. Rakowska 10/47
02-237 Warszawa, Poland
+48 790 556 585
info@odplyw.pl
Complaints
If the product you purchased turns out to be defective, damaged, or inconsistent with your order, we will gladly help you resolve the issue. Below is our complaint procedure:
1. Contact us using one of the available contact methods (contact form, email, hotline).
Hotline (Monday to Friday, 8:00 AM–4:00 PM): 790 556 585
Email: info@odplyw.pl
2. Describe the problem you encountered in detail and attach any relevant information and documents, such as the order number, receipt, or invoice.
3. We will respond to your request as quickly as possible and provide further instructions regarding the complaint.
4. If the complaint is accepted, we will strive to resolve the issue in the way that is most beneficial to you. This may include replacing the product with a new one, repair, a refund, or another form of compensation.
The detailed returns and complaints policy can be found HERE.
If you have any questions about returns or complaints, please contact our customer service team at info@odplyw.pl.
We are here to meet your expectations and ensure a satisfying shopping experience.